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HOW WE WORK

A Clear Process, the Same Engineers Throughout

From the first call to year three, you always know what happens next and who is responsible.

Hosted in GermanyGDPR compliantBuilt for health dataMade for startupsNIS2-ready operationsISO 27001 data centresNo vendor lock-inEngineers on call 24/7Hosted in GermanyGDPR compliantBuilt for health dataMade for startupsNIS2-ready operationsISO 27001 data centresNo vendor lock-inEngineers on call 24/7
FOUR STEPS

From First Call
to Steady Growth

Typical onboarding takes two to three weeks. Larger migrations are planned in phases.

01/ 04
01 Discovery call
02 Architecture & quote
03 Migration & launch
04 Grow together
STEP 01WEEK 1
Discovery call A 45-minute call with an engineer. We look at your current hosting, traffic, stack and the growth you are planning.
YOU GET ✓Audit of your current setup✓List of risks and quick wins✓Your named engineer
STEP 02WEEK 1–2
Architecture & quote We design a setup in our German data centres sized for today, with headroom for twelve months, and send a fixed quote.
YOU GET ✓Architecture plan✓Fixed, itemised quote✓Migration timeline
STEP 03WEEK 2–3
Migration & launch We copy your sites, databases and email, test everything on the new servers, then switch traffic overnight.
YOU GET ✓Zero-downtime cutover✓Full test report✓DNS & SSL handled
STEP 04ONGOING
Grow together Your engineer monitors, maintains and plans with you. Quarterly reviews keep capacity ahead of demand.
YOU GET ✓24/7 monitoring✓Quarterly reviews✓Launch & campaign planning
ONGOING SUPPORT

Response Times We Commit To

Every client has the same service levels, written into the agreement. Critical issues reach an engineer immediately, day or night.

LEVELEXAMPLEFIRST REPLY
P1 Site down or data at risk 15 min
P2 Major feature broken or slow 1 hour
P3 Minor issue, workaround exists 4 hours
P4 Question or change request Next day
24/7
MonitoringUptime, load and response time checked every minute.
QUARTERLY
Performance reviewsA short report and call on speed, usage and what's coming next.
BEFORE LAUNCHES
Capacity planningTell us about a campaign and we prepare the servers for it.
AFTER INCIDENTS
Written reportsWhat happened, why, and what we changed so it doesn't repeat.

Start With Step One

Send a few details and we'll book your discovery call.

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